We searched online for furniture... Specifically, a black stone coffee table. We checked reviews for three stores...calling two of them to see if the table was in stock. The first store we called said they would check with the manufacturer and all us back, failing to do so. The second store, Furniture Plus, said they didn't have in in stock but would call the manufacturer and call us back. Within 10 minutes, they called us back and apologized, as the table was discontinued. Because they made the effort to find out the information and get back to us, rather than disregarding us, we decided to order a new sectional from them as well. Reading the negative reviews, it seems the only real issue is long wait times and customers not having their order numbers to verify... So we knew going in the sectional may take some time and made sure we kept our order number handy. We placed our order and were given an estimated delivery time of 4-6 weeks. After four weeks, we called to get an update on our order, and they were prompt with their response... stating the sectional was delivered to their location a few days earlier, and a delivery company would be picking it up the following day to bring it (cross country) to us. A week later, we had our sectional...and we absolutely love it!
In short... if you order from Furniture Plus, do so understanding they are not a massive chain of furniture stores like Rooms 2 Go. Order, be patient, and keep that order number handy. Waiting for furniture isn't the end of the world, and you really can't beat the selection and prices. Keep up the great work! Looking forward to ordering a new bedroom set soon. :)