You may return your purchase within 14 days of receipt for an exchange or a refund , as long as the furniture in the original packaging, good condition and not assembled . We recommend you keep your packaging for at 14 days after receiving the merchandise. There will be 20% restocking charge .
You will also have to pay for the shipping charges for shipping the furniture to you (even if not invoiced at the time of sale or discounted) as well as the shipping back to our warehouse.
To make a return, send an email to firstname.lastname@example.org with your name, order number and reason for return. We do not accept returns or cancellations over the phone . Each return has to be authorized by us and customer has to receive a written return authorization from us .
Please carefully check the dimensions of the items prior to ordering. The dimensions are available on our site for your convenience. If a customer refuses the delivery because items do not fit, the customer is responsible for a restocking fee of up to 20% of the purchase price as well as the round trip shipping and handling costs. This is because once items are returned to us; they cannot be resold to another customer and shipping furniture costs hundreds of dollars.
Refunds May Not Be Issued If:
- The item(s) is determined by FurnitureplusLI or the manufacturer to have been used, damaged by customer.
- If the item(s) was returned C.O.D.
- If the item(s) is not returned in its original packaging .
- If the item(s) does not have a Return Authorization Number affixed to the outside of the package.
- If the item(s) are returned with damage and cause of damage is determined to be a result of shipper’s mishandling.
Cancellation is allowed for up to 12 hours after the order has been placed, unless the order has already been shipped by the manufacturer.
Any exception to this cancellation policy will be solely at the discretion of our management. In the event that our management agrees to proceed with the cancellation of an order, the customer will responsible for a cancellation or restocking fee of up to 20% of the purchase price as well as any shipping and handling fees that may apply. In order for a cancellation to be addressed, the customer must submit the request in writing via e-mail to email@example.com .Please note that only written requests for cancellation and only requests to this email address will be processed by us. Special orders and orders that are being held in our warehouse for a delayed delivery date at the request of the customer cannot be cancelled.
Furniture Plus reserves the right to cancel any order if we can not fulfill it at any time for a full refund
Damages on delivery
Any damage that occurs to the goods in transit is insured by the shipping company.
You will sign a delivery slip for every shipment indicating that the order was received in good condition. It is very important you to inspect all items at the time of delivery.
If you see that any of the boxes or packages are defective or damaged — you have to indicate that on the delivery slip .
If the item was not indicated on the delivery slip , it can not be considered damaged and eligible for a refund or repair
If your order arrives damaged, please email us pictures of the damages to firstname.lastname@example.org within 24 hours .
Furniture Plus reserves the right to choose the way claim is resolved.Depending on the extent of the damage — resolution could be a repair or using replacement parts or full replenishment.
Please do not refuse a shipment, even if there is damage!
Refusing a shipment would just delay the process and make it more difficult and expansive .
We work closely with our suppliers and are trying to make 100% certain that all product shapes , colors, dimensions,finishes etc are exact; however, there are sometimes small discrepancies. Furniture Plus will not be responsible if any of these are slightly different from what we have on our website, provided by vendors. If a customer has any doubts or questions we would gladly gather more information for them before the order is processed.
Always measure the space you plan on placing your new furniture to make sure it will fit prior to placing an order. If an item does not fit in a customers home and needs to be returned, customer will be charged a 20% restocking fee as well as round trip actual shipping costs incurred by Furniture Plus